Return And Exchange Policy

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Welcome to humenerror, where bold fashion meets everyday comfort. We want you to love what you wear, but if something isn’t right, we’re here to help. Our Return & Exchange Policy is designed to keep the process clear, fair, and hassle-free.

1. Return Policy

1.1 Eligibility for Returns

You may request a return within 18 days of receiving your order. Returns are accepted only if the product is mismatched (wrong item received) or defective.

To be eligible for a return, the item must:

  • Be unused
  • Be in its original packaging
  • Be in the same condition as delivered

Mandatory Steps for Return Eligibility

  1. Record a 360° video of the package before unboxing the product.
  2. Submit a return request to our support team.
  3. Pay the standard return shipping charges.
  4. Our logistics partner will collect the package from your address.

Important:
If the 360° unboxing video is not available, the return request will not be accepted.

Note:
Returns are not applicable for size or color issues. In such cases, you may opt for an exchange instead.

1.2 Non-Returnable Items

  • Products marked as Final Sale
  • Gift cards
  • Undergarments and swimwear
  • Customized or personalized items
  • Size-related issues
  • Color-related issues

Note: For size or color concerns, exchanges are available, but returns are not.

1.3 Return Process

  1. Contact our customer support at support@humenerror.com or +91-8750508070 to request a Return Authorization (RA) number.
  2. Pack the product securely in its original packaging with all tags and accessories.
  3. Clearly mention the RA number on the outside of the package.
  4. Standard courier charges apply, and our shipment partner will arrange pickup from your address.

1.4 Refund Process

Once we receive and inspect the returned product, refunds will be processed within 5–7 business days. The refund will be credited to the original payment method used at checkout.

2. Exchange Policy

2.1 Eligibility for Exchanges

You may request an exchange within 18 days of receiving your order. The item must be unused, in its original packaging, and in the same condition as delivered.

2.2 Exchange Process

  1. Contact our customer support at support@humenerror.com or +91-8750508070 to obtain an Exchange Authorization (EA) number.
  2. Pack the item securely with all original tags and accessories.
  3. Clearly mention the EA number on the package.
  4. Our shipment partner will collect the item from your address.

Note: All courier charges for exchanges must be paid by the customer.

2.3 Exchange Options

  • A different size
  • A different color
  • A completely different item

If the new product costs more, the price difference must be paid. If it costs less, the remaining amount will be issued as store credit.

3. Contact Us

Email: support@humenerror.com
Phone: +91-8750508070
Address: Kirti Nagar, Delhi, India – 110015

Thank you for choosing humenerror.
Wear the error. Own the style.